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Vic Clesceri

๐Ÿ”„ ๐——๐—ถ๐˜€๐—ป๐—ฒ๐˜†โ€™๐˜€ ๐—š๐˜‚๐—ฒ๐˜€๐˜ ๐—–๐—ผ๐—บ๐—ฝ๐—ฎ๐˜€๐˜€ & ๐—ข๐—ฟ๐—ด๐—ฎ๐—ป๐—ถ๐˜‡๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐—ฎ๐—น ๐——๐—ฒ๐˜ƒ๐—ฒ๐—น๐—ผ๐—ฝ๐—บ๐—ฒ๐—ป๐˜: ๐—” ๐—ฅ๐—ผ๐—ฎ๐—ฑ๐—บ๐—ฎ๐—ฝ ๐˜๐—ผ ๐—ฆ๐˜‚๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€

โ€œ๐ด๐‘™๐‘™ ๐‘œ๐‘ข๐‘Ÿ ๐‘‘๐‘Ÿ๐‘’๐‘Ž๐‘š๐‘  ๐‘๐‘Ž๐‘› ๐‘๐‘œ๐‘š๐‘’ ๐‘ก๐‘Ÿ๐‘ข๐‘’, ๐‘–๐‘“ ๐‘ค๐‘’ โ„Ž๐‘Ž๐‘ฃ๐‘’ ๐‘กโ„Ž๐‘’ ๐‘๐‘œ๐‘ข๐‘Ÿ๐‘Ž๐‘”๐‘’ ๐‘ก๐‘œ ๐‘๐‘ข๐‘Ÿ๐‘ ๐‘ข๐‘’ ๐‘กโ„Ž๐‘’๐‘š.โ€ โ€” ๐—ช๐—ฎ๐—น๐˜ ๐——๐—ถ๐˜€๐—ป๐—ฒ๐˜†


Disneyโ€™s Guest Compassโ€”with its focus on key elements like Guestology ๐ŸŽฏ, Quality Standards ๐Ÿ’Ž, Delivery Systems ๐Ÿšš, and Integration ๐Ÿ”—โ€”offers valuable lessons for Organizational Development (OD). Hereโ€™s how each compass point relates to OD:


๐ŸŽฏ ๐—š๐˜‚๐—ฒ๐˜€๐˜๐—ผ๐—น๐—ผ๐—ด๐˜† (๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ-๐—–๐—ฒ๐—ป๐˜๐—ฟ๐—ถ๐—ฐ๐—ถ๐˜๐˜†): The guest is at the center of Disneyโ€™s approach, much like in OD, where the employee experience is at the heart of organizational success. Companies that prioritize employee engagement see higher satisfaction, lower turnover, and improved performanceโ€”just as Disney ensures an exceptional guest experience.


๐Ÿ’Ž ๐—ค๐˜‚๐—ฎ๐—น๐—ถ๐˜๐˜† ๐—ฆ๐˜๐—ฎ๐—ป๐—ฑ๐—ฎ๐—ฟ๐—ฑ๐˜€: Disneyโ€™s commitment to high standards in every interaction mirrors how OD focuses on quality in processes and systems. Continuous improvement and investing in skill-building and leadership development ensure quality across the organization, fostering a culture of excellence.


๐Ÿšš ๐——๐—ฒ๐—น๐—ถ๐˜ƒ๐—ฒ๐—ฟ๐˜† ๐—ฆ๐˜†๐˜€๐˜๐—ฒ๐—บ๐˜€: Just as Disney trains cast members to deliver exemplary service, OD emphasizes empowering employees with the tools, resources, and autonomy they need to serve internal and external customers effectively. A service-first mindset, supported by OD, builds trust and enhances collaboration across teams.


๐Ÿ”— ๐—œ๐—ป๐˜๐—ฒ๐—ด๐—ฟ๐—ฎ๐˜๐—ถ๐—ผ๐—ป: Disney seamlessly integrates its services to create a unified experience. Likewise, OD promotes cross-functional integrationโ€”bringing together people, systems, and processes to work toward common goals. Integration fosters a more agile and responsive organization, capable of adapting to change and driving innovation.


By aligning Disneyโ€™s Guest Compass principles with Organizational Development strategies, companies can build stronger, more agile organizations where both employees and customers thrive.




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